H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, has reviewed the results of the 2018 Government of Dubai Employee and Customer Happines survey as part of the Dubai Excellence Programme, which analyses government services of various entities of Dubai Government.
HH Sheikh Hamdan bin Mohammed praised the level of progress by Dubai Government entities in line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai.
The remarks by H.H. Sheikh Hamdan came during a meeting with the Dubai Excellence Programme team in presence of HH Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai and First Deputy Chairman of Dubai Executive Council.
The programme’s team was headed by the Secretary-General of the Executive Council of Dubai, Abdulla Al Basti, and the Coordinator General of the Government Excellence Programme Hazza Al Nuaimi, and Fatima Al Hashemi, Project Manager of Government Excellence Programe.
H.H. Sheikh Hamdan urged all government entities to benefit from the results of surveys and improve the level of happiness and customer happiness across all Dubai government bodies.
He also approved the results Customer Happiness, Employee Happiness, and Mystery Shopper for 2018 survey results and highlighted the importance of boosting happiness among customers and employees to ensure leadership in government services.